Cash Out Problems at SlotsPlus Casino

[Beckie62]

Hello All,

My name is Beckie and I am a US resident - AZ to be exact. I was lucky when playing slots at SlotsPlus Casino - one of the Main Street Vegas Group Casinos and I won $9,000. I requested my first cash out on 3/30/07 for $5,000 and my second cash out on 4/2/07 for $4,000. Needless to say as of today 5/10/07 - still no winnings have been forwarded to me.

Does anyone have any history or suggestions with regards to cashing out at this casino? I have done live chat, e-mailed until my fingers are weary and the last communication I had from the financial department was on 4/30/07. If you call them - the customer service individual says they cannot transfer you to the financial department. I have e-mailed them everyday since then and I am now not even getting a response.

They say they cannot issue checks - even through their Royal Bank of Canada account. They chose not to send Western Union because they said the limit was $450 per transfer and it would take too long with the amount of money I was expecting. They are saying they can wire to my bank account but the last e-mail on 4/30/07 said it would be complete within a week and now nothing!!

HELP from anyone is appreciated...I really need to resolve this and I am not sure if there is anything I can do.

Thank you for listening....

Beckie

[DamianDunlap]

Beckie62, We will get someone to look into for you.

[Beckie62]

Hello All!

Another week of the run around regarding my withdrawl request from a substantial slots win back in March.

At tis rate I am going to need therapy from all the frustration of not making any progress!!

Anyone out there who can help...please respond!

[kakata]

Dont worry too much........you will be paid.
All the casinos are having problems payin out .
It might take more than a month but at the end you'll get your money

[Beckie62]

Thank you for the reassuring comments Kataka. I have never experienced such hardship in receiving a payout, that combined with the $$$ amount and the amount of time that has gone by is making me a bit neurotic.

I have read a lot of comments different places that indicated that there are bad casino sites out there and people are cheated. I was hoping that was not the case with this situation.

It has been 6 weeks now and I am just getting no where....completly frustrating!!

[kakata]

You welcome.
Dont ever stop emailing them thou......lol.
Let em know you are there.
Good luck

[Beckie62]

Damian,

Has anyone been able to look into my issue yet? It is now 6 weeks after I requested payout and still nothing...and no response to any of my e-mails.

Please let me know what you think...

Beckie

[bartongrl1]

I will contact Damian today as soon as I possibly can and if no one has been assigned to help you, I will contact someone today myself to assist you.