Re: eCOGRA Complaints "remarkably low" I am not going to get dragged into yet another of those disruptive eCOGRA debates here, so I am simply going to state here what my perception of the eCOGRA position on RNG testing is and leave it at that.
I think eCOGRA believes (and an increasing number of national online regulators are starting to follow suit) that source code testing of RNGs is neither sufficiently effective or practical in the online gaming context, where operational circumstances substantially differ from those found in the land environment.
The eCOGRA CEO has repeatedly voiced this position.
Quote:
The "outcomes testing" regime is regarded as a more continuous and practical system for consistently monitoring the RNG results through a series of (undisclosed for proprietary reasons) advanced analytical procedures carried out by an independent third party - in eCOGRA's case a major international audit company - on every transaction. This is called the Total Gaming Transaction Review process.
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It replaces one-off source code testing and sealed machines.
That is the de facto status quo as I see it. Some posters here do not accept it, and I suspect that Bethug's motive in introducing the question here is to re-ignite the debate.
As to ian_go's observation that there are opinions on the FGA's practice of issuing a report each quarter on her work regarding disputes, here's mine.
I think it is a good practice to openly report on what the main dispute areas are and the statistical detail.
I also remain impressed that the FGA has continued to maintain her record (unique in the industry) of sorting out the vast majority of player complaints within 48 - 72 hours. Not many mediators (myself included when handling this sort of work) can match that consistently and it says something for the clout that she has as an eCOGRA staffer with the 66 seal casinos that fall under her authority.
Compare this with the performance of other formal channels like Montana and (I'm saying this one tongue in cheek for obvious reasons!) Playtech.
I'm glad that we're seeing a greater number of formal channels for player dispute resolution. In particular I think that Intercasino's new move to appoint Casinomeister as its independent arbitrator is a very positive step forward in this area that will benefit the player.