Where Can One Find HELP!!!!!

[pattyj59]

Hello if anyone out there can tell me where I can seek help regarding my cash out that the casino planetluck does not want to pay me, for reasons that I can confirm is not the truth. Honestly I have posted my nightmare on a few forum sites and stated the reasons that I was told why. But due to several different reason told to me by the support team I am still unclear. When requesting that they send to me a letter to why my cash out has not been honored I was told that I will be contacted by top management and that was over 2 months ago when this request was made.

Please if any one has any links that can help me as an online player that has been abused by this site. I would appreciate that very much pattyj59

[DiamondKing]

Hello if anyone out there can tell me where I can seek help regarding my cash out that the casino planetluck does not want to pay me, for reasons that I can confirm is not the truth. Honestly I have posted my nightmare on a few forum sites and stated the reasons that I was told why. But due to several different reason told to me by the support team I am still unclear. When requesting that they send to me a letter to why my cash out has not been honored I was told that I will be contacted by top management and that was over 2 months ago when this request was made.

Please if any one has any links that can help me as an online player that has been abused by this site. I would appreciate that very much pattyj59
Why can't the casino's/sportsbooks just friggin pay out... I am sure someone will know what to do on this site.. Check back tomorrow, and you should have some advice..

[SlotChik]

Patty,
I'm sorry but we won't be able to help you. You're said to have multiple accounts and other various reasons why they won't pay you.
If you signed up with them through our banner, we could intervene, but they are not a sponsor of our site and I've read all your posts thoroughly at other forums.

[pattyj59]

Hi DiamondKing,

Thank you for your post I sure needed that. I will definitely check back today, tomorrow and the next day and so on and so on. I hope you are right about someone can help me resolve this issue I sure hope they can quickly.


Thank you once again pattyj59

[Thatchatch]

Hi Patty,

I’ve looked at the other forums, as well…

It looks pretty bad as having any hope at seeing your winnings, and that’s saying it mildly…

There’s too many infractions to even think about a dispute:

Chargebacks… and numerous accounts from one computer…!

Other than saying welcome to the OPU, I’m afraid there’s nothing we can do.

I sincerely think that you should let it go.

Regards,

[pattyj59]

To all of those who had mention to me that I should give it up.......... I am not going to do so. I have done nothing wrong at any on line casino sites whom I might have an account with. For the records that is not more than 10 accounts, that I opened, 4 with Iglobal, and a few with microgaming, maybe 1 or 2 with playtech and a bingo site perhaps. I am saying this so no one would misunderstand me about the 10 accounts that I may have had.

The point of this message is to say that I will not be posting any other messages concerning my issue with Planetluck. I have finally received an email from management, and now I am hoping that see will listen to my side of this problem and see that the facts were as I stated: in no way had I committed any type of fraud with the casino. I have be nothing but honest and loyal as an on line player.

I have faith in this because the truth will prevail itself and those who are innocent will be proven innocent and justice will be done. I believe that something good will come out of this for both myself and the casino.

I am not here to bad mouth any on line casino site I was only enjoying online gambling even if it was a short thrill, the thrill is over for me no more gambling on line as far as I am concern. It's almost over I hope, once I am paid I will be history. I do hope that is the way the end will go.

pattyj59 I sure hope this is last time....................... :rolleyes:

[m249a]

Ok Patty, tell you what......Post your story, ALL of it, include chat transcripts, email the whole nine yards.

We will contact planet luck AFTER we review all the facts presented by you.

I will consolidate your issue, and present it to them. Then we will see what they have to say. I will post that response as well. And we will discuss your issue in an open minded manner and see what if anything can be done.

If you deny chargebacks, and multiple accounts, then so be it.

If you deny these things, and it is proven otherwise, the Union members will not respond to you very kindly. Not to mention your name will be drug thru the mud, and you will forever be listed as a fradulent player. Something the Players Union does not look kindly upon.

If you have a legitimate claim, we will assist you. We make no promise of a positive outcome.

Now lets say you DID make a few errors in judgement in the past, and you decide to come clean and admit a few.......indiscretions (chargebacks or multiple user accounts) now would be the time to come clean. The OPU members would respect that level of honesty, and be more willing to carry your flag, if the call comes from me to do so.

Review.

Post EVERYTHING

Be HONEST

We will make an effort to contact the casino, and see what their side is.

We will post that response if any is given.

Then we will decide what to do next, if anything.

[Thatchatch]

Hi Patty,

You have to forgive my original reply to you…

The ‘allegations’ of multiple infractions had me thinking in one direction only.

You are adamant in your quest, and after further reading, I have to say that I might have been guilty of jumping to the simplest conclusion.

For now I have to agree that you are entitled to the benefit of doubt.

Regards,

[pattyj59]

m249a (boss),

Thank you for being fair and open minded, to players who seem to have gotten themselves into a dilemma with an online casino. Also thank you for giving me the chance to give my explanation of what and how I had interpreted this matter to be.

I have only told the truth through out this whole ordeal. I know that I have posted several long, and somewhat confusing messages. This is only because this matter is way more complicated than it seems to be. There were to many different reasons and explanations I was given surrounding this issue.

At this point I was I was unable to put it into one simple sentence/paragraph to where it explained clear enough what was happening, and what I was dealing with.

m249a (boss) I was finally contact just last week by the manger Rachel, I had replied to her email and I am hoping that everything I sent would not only clear all this up and allow me to have my winnings, winnings that was won fair and honest.

So be for I post anything regarding this issue I wish to give them a chance to look over this matter once again. I know if the truth is told then my winnings would be honored by the casino PlanetLuck. If the casino has not acted on this soon (Boss) I would ask if you will allow me to go ahead and post my explanation along with all my live chat sessions and anything else that I might have which will show that I am telling the truth.

I do not wish to bad mouth any online casino site. I also wish not to have a bad reputation as an online player, I stated earlier on that online gambling I will no longer be doing. This has really put me in a shock as well as caused me problems in my personal life with the ones that I love more than life itself.

Thank you for your consideration, and understanding......................

pattyj59

[pattyj59]

No problem Thatchatch,

I might have also acted the same after all it would look like one would only be aware of this much activities going on especially if the same computer was used. I I swear all I said is true, and I am hoping the casino will see it as well.

As far as forgiveness there is no need to be forgiven we speak what we feel I am just glad you saw things a little different and acknowledge that I should given the benefit of doubt.


Thanks again for not being judgmental and closed minded,

pattyj59
yes I am very adamant about this and having the truth told

[pattyj59]

Hello Boss,

I guess it's time for me to post all the chat sessions that I had with the team at Planetluck. It seems that they are determined not to honor my winnings for reasons that are in no way true. Let me briefly go through the steps that was taken in dealing with this issue.

I was told that my cash out would be processed as soon as customer service looks over the playcheck list to be sure every play was done fair. After confirming that all was good by the support team the credit team then said that they had to look into my cash out. It was taking them some time to get back to me finally I was told that my cash out was going to be process. This was confirmed by either Harini, or Ambica who reassured me that it will be done.

I was told to put back my winnings into my account and request half at a time which I did and then I was told that the first half would be deposited to my account first and then the second half would then be deposited a day or two after. I am sorry I can give those exact dates, all I know I was told a day to expect it by support/credit team.

I had waited for the date that I was told just to find out it was not done. So I called the casino who at that time said that it's under investigation due to the telephone number I registered with the casino was that of several players with charge backs. This was not so I did not register the number that was tied to those other accounts with charge backs.

This is when Risk Management step they took a while to get back to me. When they did I was told that the only way I was going to get my winnings was to pay for these charge back with out any negotiations made. After blowing off steam I went ahead and agree to do so.

In the meantime I kept on telling the casino that the number listed was not that of the number they claimed it to be. This had taken some time before the casino stopped using that lie to not honor my cash out,this is what was said to them that why my other three accounts show a different number than my planetluck account. I had proof of this I was able to enter those accounts they were still opened and I went to the page that shows the info I had enter as my details and the number clearly shows the one phone number that was no way connected to any other players.

So instead of processing my cash out they came up with another excuse multiple accounts. Why did they not do something at the time of my account being confirmed and verified, after all they knew of all those other players linked to the one ip address. That is how I found out that there were several other players who opened accounts from the same computer. Not only the credit team but a manager from support Damian Martin he also told me that they had known of these other accounts and they have been investigating them now for 2 years.

I have finally received an email from the manager Rachel Tremblay who states that the reason now to be was that I knew other players sign in information. That was not so, I told her my friend was the one to sign into that account the one being that of the player whom they are saying I knew her password and username in name. This was only done way after the fact so how does this casino justifies this to be the reason for their bogus conclusion to not honor my winnings.

The reason we had contacted that player was due to the fact that if I had to pay for some other players charges then I would like to be paid back. So that is why my friend track down those she was able to it happened to be just the one.
The email I received from Rachel is so far from the truth it's almost scary to know that Online Casino Managers can do something so wrong as to allow a player to make deposits when they knew that this type of activities were being made. Sounds a little fishy to me except deposits but don't pay the wins.

The issue surrounding the multiple accounts being new to all this and my friend not having any issues with the casino as far as what I am experiencing I had no doubt that I was ok to continue to play at their sites after all the details was confirmed.

No the casino did not find all this out because of the amount of my cash out was a large amount and that set off the red flag. Everything and anything the casino knew first hand.

I feel that I my name is being slandered by this casino who is saying that this is some type of group that is defrauding the casino if anyone is defrauding that is the casino Planetluck's team.

I was told by Damian Martin that I had brought this on myself because I was the one to contact IGC who went directly to the top management. Yes I did contact them because I was tired of all this run arounds and being lied to. It took management several months to reply to my request in writing for the reasons why. Only after the Financial & Development Secretary (Government of Gibraltar)
must have talked to the manager and had them send me a written email as I had requested for sometime now.

This is the last email I received from the manager Rachel Tremblay:[/U]

Hello Mrs. Johnson,

Further to your email, please note that the casino has concluded that
you are not entitiled to any winnings on account of the reasons
mentioned below.

Knowledge of username and password of multiple accounts

Now what is this crap another reason made up by the casino I have never known any other players account information as far as passwords but I admitt the 2 I do know is the one friend that referred me and the other friend whom I asked for it when I had to prove that the casino did not lock all linked accounts. There is still accounts opened an account of which I was told had the charge backs. I did not access this account but was told this by the player herself.




[U]Attached is a few copies of my chat sessions:

First one shows that the number that I have used to confirm my account is that of the number that I registered with this site. Why did they say other wise, and to use that as the reason to withhold my winnings. Because I was able to prove so that is why the came up with another excuse.

Second: Shows how the support team handled my chat question they most of the time disconnected our chat. And they claim that the support team has been in contact with me and was informing me of all details surrounding this issue. They were most unpleasant to deal with at times.

Third: That management will be in contact with me. I have several more chat sessions that will show how long and how many times I was told this it took them four months and that was only because I had emailed Financial & Development Secretary who must of contacted them.

Thanks Boss I hope that this is enough if not I can go through all my copies of my chat session there are plenty more.

[Thatchatch]

Hi Patty,

I'd say that the more documentation we have, the better we can help you!

The Boss may not reply right away, but the more he has to go by the better, upon his return and then decide which way he wants to begin with this.

In the meantime please be patient with us, we're not going anywhere! :)

Regards,